Owning a busy medical practice comes with some unique business challenges, largely due to the rapidly changing environment of healthcare. Whether your practice is dealing with reimbursement methodology changes and/or new technologies coming to market, the negative impact can be significant unless you have a workforce that can keep up.
Finding and retaining the right workforce might sound easy, but believe me, it is not. Ask any practice manager, “what’s the hardest part of your job,” and most will say, it’s managing the staff. In truth, managing people is the hardest part of owning any business. For more than 20 years, I struggled with this, daily. I took every leadership class I could. I studied relentlessly to learn how to be the best leader possible. I tried tailoring my management style based upon supposed generational needs. I tried everything!
Over the years, I definitely got much better at recruiting, interviewing, hiring, retaining, motivating and engaging my teams, but I still struggled often. While I fully understood that without a high-performing team around me, the practice would never reach its highest potential, I was still spending a large part of my time dealing with employee issues instead of focusing on revenue generating strategies. I literally remember saying to myself many times, “if only I had 10 of her.” Have you ever said that about one of your superstars? Well, the great news is you actually can and I have finally discovered the answer!