Modernizing Medicine announces it has been named a winner of the 2020 Excellence in Customer Service Award presented by the Business Intelligence Group for Technology of the Year in the software category.

Modernizing Medicine provides a suite of healthcare solutions for specialty medical practices including electronic health record (EHR) systems EMA and gGastro, along with integrated Practice Management, Analytics, Business Operations Services and patient engagement tools including modmed Telehealth and gTelehealth.

Modernizing Medicine’s Senior Vice President of Customer Success, Brad Rennick notes in a media release that, “Our goal with introducing a digital adoption strategy was for our clients to have the ability to use our software to its fullest potential while remaining successful as their businesses grow and our products expand. Investing in tools geared toward automation and eLearning provide more self-service, fewer support inquiries, increased feature adoption and improved operational efficiencies. Contextual guidance and support directly within the application help end-users capitalize on the full potential of our software.”

During the current COVID-19 crisis, Modernizing Medicine continues to support its clients through virtual implementations and trainings, on-going educational webinars and is offering its modmed Telehealth and gTelehealth solutions at no additional charge to current and future clients.

“Year after year the role of customer service plays a more important role in all of our lives,” states Maria Jimenez, chief operating officer of the Business Intelligence Group, in the release. “We are thrilled to be honoring Modernizing Medicine as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted for the Excellence in Customer Service Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

[Source(s): Modernizing Medicine, Business Wire]